Grand Canyon Caverns & Inn General Manager

Position closes on July 31, 2023

Grand Canyon Caverns & Inn is a recreational resort located in northern Arizona. The caverns, created over 65 million years ago, are the largest dry caverns in the U.S. In addition to caverns tours, the property offers hotel rooms, restaurants, campgrounds, camper park, and hiking. As a tribally owned and operated entity of the Havasupai Tribe, the Grand Canyon Caverns & Inn prides itself on providing excellent service while maintaining cultural values.

The General Manager is responsible for administering and managing all resort operations, promoting fiscally responsible practices, enhancing quality standards and guest engagement, and successfully leading employees. This is a full-time, on-site, year-round position. Night and weekend work will be necessary especially during the tourist season. Salary will be determined based on experience. Tribal preference in hiring will be applied based on the Havasupai Tribe’s policies and procedures.

Please submit a resume and cover letter to diane@drlawfirm.com and phynacook@gmail.com. Position closes on July 31, 2023. Resumes will be reviewed and interviews may be scheduled on a rolling basis before the closing date so apply early if interested!

Essential Functions

  • Direct and coordinate all resort operations to meet daily needs, including staffing, budgeting, working with vendors, forecasting, and marketing.
  • Develop and maintain the highest standards of quality and service in tourism recreation, food & beverage, and facilities.
  • Oversee maintenance and construction projects, and ensure the projects are completed in a timely and accurate manner.
  • Protect financial assets and achieve or exceed financial objectives.
  • Ensure the highest standards of safety, security, and care for guests and employees by implementing proper controls and procedures.
  • Ensure legal and regulatory compliance for all applicable departments and business areas.
  • Perform managerial duties, such as maintaining budgets, hiring, coaching, and mentoring employees, and conducting necessary trainings and meetings.
  • Prepare reports and serve as lead contact for the Board of the Directors and Tribal Council.
  • Follow and carry out all policies and procedures.
  • Maintain a high level of professionalism, demeanor, and ethics.
  • Promote tribal cultural standards and positively work for the best interests of the Tribe.
  • Perform all other duties as assigned.

Required Skills, Experience, & Knowledge

  • Bachelor’s Degree or equivalent education/experience preferred.
  • Minimum five (5) years of experience in marketing, operations, or business management.
  • Driver’s license
  • Exceptional leadership skills in guest service, employee relations, and recreational operations.
  • Be fiscally responsible, highly self-motivated, possess a strong work ethic and sense of urgency, and be able to guide and direct diverse work teams.
  • Exceptional written/verbal communication skills.
  • Occasionally lift at least 50 lbs.
  • Stand and/or walk for several hours at a time and easily move throughout the property in both winter and summer.
  • Must be able to work outside in winter or summer conditions (snow, rain, wind, heat).
  • Bend and twist without assistance.
  • Hike on uneven terrain and operate ATV or UTV.
  • Proficient with automated Point of Sale (POS) system and MS Office Products (Excel, Word, PowerPoint, Outlook).